Your Privacy Matters to Us
We built demen303 around your account security and data protection. This policy explains how we collect, use and safeguard your information when you open an account, deposit via...
Privacy Policy Overview
demen303 operates under applicable Indonesian regulations and international data protection standards. We collect personal information—your name, email, phone number and payment details—only to verify your account, process deposits through DANA, OVO, GoPay and QRIS, and deliver our casino, slots and sportsbook services. Your data is encrypted, stored securely and never sold to third parties. We use cookies to remember your preferences and
improve your lobby experience. You can request access to or deletion of your data at any time through our support team.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Privacy Questions? We're Here
Email Support
Send privacy concerns or data requests to our dedicated team. We respond within 48 hours and handle all requests confidentially.
Live Chat
Chat with our support agents during lobby hours. They can explain how your payment and account data flows through our platform.
Account Settings
Manage your privacy preferences directly in your account dashboard. Update contact details, review login history and control data sharing.
Privacy Standards We Follow
Encryption Standard
All account logins, payment transactions and personal data travel over SSL/TLS encryption. Your DANA, OVO, GoPay and QRIS deposits are protected end-to-end.
Third-Party Audits
We undergo regular security audits to verify our data handling practices meet international standards. Audit reports are available upon request.
Payment Partner Compliance
DANA, OVO, GoPay and QRIS partners maintain their own privacy standards. We ensure their data practices align with ours before integration.
Data Retention Policy
We keep your account data for as long as your account is active. After closure, we retain records only as required by Indonesian law.
Breach Response Plan
If unauthorized access occurs, we notify affected users within 72 hours and work with authorities. Your account is immediately secured.
Staff Training
Our team undergoes quarterly privacy and security training. Only authorized staff access your personal information for legitimate business purposes.
How Our Privacy Compares
| Data Minimization | We ask only for information needed to verify your account and process DANA, OVO, GoPay and QRIS deposits. No unnecessary fields. |
|---|---|
| No Selling Data | Your personal information is never sold, rented or shared with marketers. We use it only to run your account and improve our platform. |
| Cookie Transparency | We disclose all cookies on first visit. You can disable non-essential cookies in your browser without losing core lobby or sportsbook access. |
| Opt-Out Rights | You can unsubscribe from promotional emails anytime. Marketing preferences are updated instantly in your account settings. |
| International Standards | Our privacy practices align with GDPR principles and Indonesian data protection law, even though we serve Indonesia-based accounts. |
| Transparent Updates | When we change this policy, we notify you via email and in-app message. You can review changes before they take effect. |
| User Rights | You have the right to access, correct, port or delete your data. Submit requests through support and we'll respond within 30 days. |
What We Protect
Account Credentials
Your username and password are hashed and never stored in plain text. Two-factor authentication adds an extra security layer when you log in.
Payment Details
DANA, OVO, GoPay and QRIS transactions are tokenized. We never store full payment card numbers or e-wallet credentials on our servers.
Betting History
Your live table sessions, slot plays and sportsbook bets are logged securely. Only you and authorized support staff can view your history.
Contact Information
Your email and phone number are encrypted and used only for account verification, deposit confirmations and support. Never shared externally.
Location Data
We collect your IP address to verify you're in a supported region and prevent fraud. This data is not used for tracking or marketing.
Device Information
We log device type and browser to detect unauthorized access attempts. This helps us alert you if someone tries to access your account.